IT2BE.net | TicketAlert

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TicketAlert for Mac
When you are a Mac User you can now also benefit from a native Mac Application notifying you of new tickets that arrived in your ©Kayako SupportSuite™ or eSupport™ helpdesk server.

After installingl TicketAlert on your Mac you will have a new icon
on the right hand side of your menubar and you will receive notifications
from your helpdesk about new tickets and replies.

With TicketAlert Free edition you can...

check one helpdesk
choose how to display an alert
set the check interval for new tickets and replies
display failing connections

What it is not...
TicketAlert is not a full Mac client for ©Kayako SupportSuite™ and eSupport™.
For that we have plans to develop SupportDesk for Mac.

TicketAlert Free Edition compared to TicketAlert Professional.
TicketAlert Free Edition will offer the above mentioned features.

Additionally TicketAlert Professional offers the following:

receive notifications for more than one helpdesk.
use a filter to Include or Exclude a notification from the History Dialog or only for showing an Alert.
a (selectable) helpdesk/department tree in the History Panel.
a (selectable) history stack of received notifications in the History Panel.
use of 'normal' menu with alert counter in status.
change sort order of received alerts.

TicketAlert Professional costs as little as $19.95 per single user license.

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IMPORTANT: TicketAlert runs with OS X 10.5 or higher, ©Kayako SupportSuite™ and eSupport™ 3.20.02 or higher, Growl 1.1.4 or higher. You can read about Growl and download it here.

After entering the settings (see below) TicketAlert will connect with your Helpdesk each time you start TicketAlert or when you click the synchronize button.

Support
For support, bugs and feature request (or any other information) please create a Support Ticket here.

We are sure you will enjoy working with TicketAlert as much as we do...

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